Terms of Service

Who we are

Guftagu is an AI assistant service. These terms are the agreement between you and us. Using the service means you accept them.

You need to be 13 or older to use Guftagu. If you are under 18, a parent or guardian has to agree to these terms on your behalf.

What you pay, and what you get

Plans are sold in your local currency. Paying adds credits to your account, and sending a message spends some of them.

The number of messages a plan gives you is an estimate, and we say so wherever it appears. A short question costs far less than a long document, and a reasoning model costs more than a fast one. We show the estimate rather than raw credits because the estimate is the useful number, but it is an estimate.

• Credits do not expire while your plan is active.
• Credits have no cash value and cannot be transferred or sold.
• If a generation fails before it produces an answer, you are not charged for it. If it fails partway through, you are charged only for what was produced.

Paying by transfer

Bank transfers, EasyPaisa, JazzCash, Nayapay and USDT are verified by a person before credits are added. This usually takes a few hours during business hours in Pakistan and can take longer at weekends.

• Always include your reference code. It is the only thing that ties a transfer to your account. Without it we may not be able to match your payment.
• If we cannot verify a payment, we will not add credits and we will tell you why. We do not keep money for a payment we did not accept.
• Sending a screenshot is not payment. Credits follow the money arriving, not the proof being submitted.

Refunds

If something we did caused the problem — a duplicate charge, a payment credited twice, a failure on our side — tell us and we will put it right.

Credits already spent on messages are not refundable, because the cost was incurred with the model provider at the moment you sent them. Unused credits are refundable within 14 days of purchase if you have not substantially used the plan.

How you may use it

The Acceptable Use Policy is part of these terms and sets out what is not allowed. In summary: do not use Guftagu to hurt people, break the law, or attack the service itself.

You own what you write. You keep the rights to the answers you receive, as far as we are able to grant them — model output is not always copyrightable, and that is a matter of law rather than something we can promise away.

What the service is not

Guftagu produces text by prediction. It can be wrong, including confidently and in detail. Do not rely on it for medical, legal, financial or safety decisions without checking with a qualified person.

We provide the service as it is. We do not promise it will be uninterrupted, and we cannot be liable for indirect or consequential loss. Where we are liable, that liability is limited to what you paid us in the previous twelve months. Nothing here limits liability that cannot legally be limited.

Ending it

You can close your account at any time from Settings. Deletion is recoverable for 30 days and permanent after that — see the Privacy Policy.

We may suspend or close an account if:

• it is being used in breach of the Acceptable Use Policy;
• it is being used to attack or abuse the service; or
• we are required to by law.

If we close your account for any reason other than serious misuse, we refund unused credits. If we suspend it, we tell you why and you can appeal — every enforcement decision is reviewable by a person.

Changes

We will give at least 30 days’ notice by email before a change that materially affects you, such as a price rise or a reduction in what a plan includes. Continuing to use the service after that means you accept the change. If you do not, close your account and we will refund unused credits.

Law

These terms are governed by the laws of Pakistan, and the courts of Pakistan have jurisdiction. This does not remove any protection you have under the consumer law of the country you live in.

Contact

Questions about these terms: legal@guftagu.ai