Most questions
Support
Anything about using Guftagu — an answer that went wrong, a feature you cannot find, your account, or deleting your data.
support@guftagu.aiUsually within one working day.
Contact
Talk to a person
There is no contact form here on purpose. Email and WhatsApp work on any device, leave you a copy of what you sent, and carry the screenshot most questions turn on.
Payments
A transfer that has not been credited
Send your reference code and the payment screenshot. WhatsApp is fastest, because the screenshot arrives with the message rather than after it.
Message on WhatsApp+92 304 703 6143 · Business hours, Pakistan. Include your reference code.
Safety
Report misuse
If you have seen Guftagu used against the Acceptable Use Policy — to harass, defraud, or harm someone — tell us here.
abuse@guftagu.aiReviewed daily.
Appeals
A blocked message or a suspended account
A person reviews every appeal — not the system that made the decision. Include your account email and what happened.
appeals@guftagu.aiWe aim to respond within three working days.
Security
Report a vulnerability
We will not pursue you for reporting a flaw in good faith. Please give us reasonable time to fix it before publishing.
security@guftagu.aiAcknowledged within 48 hours.
Privacy
Data requests
Access, correction, export or erasure. You can delete your account yourself in Settings; this is for anything that needs a person.
privacy@guftagu.aiWithin 30 days, as the Privacy Policy commits us to.
Before you write
- Payment not credited yet? Transfers are checked by a person against the bank statement, so a few hours is normal. Send the reference code if it has been longer.
- Want your data deleted? You can do it yourself in Settings — it is recoverable for 30 days and permanent after that.
- Wrong or strange answer? Guftagu predicts text and can be confidently wrong. That is worth reporting, but it is not a fault in your account.
Write in Urdu, Hindi, English or Bahasa Indonesia — whichever you would rather use. We read all four.